Privacy & Security

Melbetbd Privacy Policy — Your Data is Completely Safe With Us

Melbetbd believes protecting your personal data is our highest responsibility. This privacy policy explains in detail what information we collect, why we collect it, and how we keep it secure.

Last updated: January 2026 Bangla Version SSL Secured

Our Commitment to Your Privacy

The key pillars of melbetbd's privacy policy at a glance

256-bit SSL Encryption

Every transaction and piece of personal data is protected by bank-grade SSL encryption. No third party can access this information.

Your Data Is Never Sold

Melbetbd never sells your personal data to third parties. Your information is used solely to improve our services.

Your Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

Secure Data Storage

All data stored on our servers is encrypted and regularly tested through security audits.

Spam-Free Communication

You will only receive the notifications you want. You can unsubscribe from marketing emails at any time.

International Standards

Melbetbd complies with international data protection standards and fully adheres to the guidelines set by our licensing authority.


Your privacy is our priority: By using the melbetbd platform, you consent to this Privacy Policy. If you have any questions about how your data is used, feel free to reach out to us at any time.
1

Introduction & Scope

Melbetbd (referred to as "we" or "the platform") is committed to providing a safe and transparent online betting environment for users in Bangladesh. This Privacy Policy explains what information we collect about you, how we use it, and how we keep it secure.

This Privacy Policy applies to the melbetbd website, mobile app, and all related services. By using the platform, you agree to the terms of this policy.

We believe transparency is the foundation of trust. That's why melbetbd's Privacy Policy is written in plain, clear language so every user can easily understand it.

2

What Information We Collect

Melbetbd collects two types of data — information you provide directly, and information gathered automatically through your use of the platform:

Data type Example When It Is Collected
Identity information Full name, date of birth, national ID number During registration and KYC verification
Contact Information Email address, mobile number, postal address At account creation
Financial data Mobile banking number, transaction history During deposits and withdrawals
Technical Data IP address, device type, browser Automatically while you use the platform
Gaming Data Betting history, favourite sports During active betting sessions
We never collect your full bank account password or PIN. All financial transactions are processed directly through the payment gateway.
3

How Your Data Is Used

Melbetbd uses your information for the following purposes:

  • Account Management: To create, verify, and maintain your account.
  • Service Delivery: For betting, payment processing, and customer support.
  • Security Assurance: To prevent fraud, money laundering, and illegal activities.
  • Service improvement: To improve platform performance and enhance the user experience.
  • Legal Obligations: To comply with regulatory authority requirements.
  • Personalised experience: To show you promotions and offers tailored to your preferences.

Your data will be used only for the purposes stated above. Your consent will be sought before it is used for anything else.

4

Who Your Data Is Shared With

Melbetbd does not sell your data. However, in certain circumstances, limited information may be shared with trusted partners:

  • Payment Providers: Necessary information is shared with mobile banking providers and payment gateways to process your transactions.
  • KYC verification services: With licensed third parties for identity and age verification.
  • Law Enforcement Agencies: When required by court order or legal obligation.
  • Regulatory authority: For licensing and compliance reporting purposes.
All third parties with whom data is shared are contractually bound to uphold melbetbd's privacy standards. They may not use your information for any purpose beyond what has been specified.
5

Cookie Policy

Cookies are used on the melbetbd website and app to enhance your experience. The types of cookies we use include:

Essential Cookies Analytics cookies Preference cookies Security cookies
  • Essential Cookies: Used to maintain your login state and keep your session active — the platform cannot function properly without these.
  • Analytics Cookies: Used to understand which pages are visited most — helps us improve our services.
  • Preference cookies: To remember your language, theme, and other preferences.
  • Security Cookies: To protect against CSRF attacks and unauthorized access.

You can manage cookies through most browsers. However, disabling essential cookies may cause certain features on the platform to stop working.

6

How Long Your Data Is Retained

Melbetbd does not retain your data longer than necessary. Retention periods vary depending on the type of information:

While the account is active
5 years after account closure
Financial data: 7 years
Deleted upon expiry

Financial transaction data must be retained for an extended period due to legal obligations. Even during this period, the data remains fully encrypted and accessible only to authorised personnel.

7

Security Measures

Melbetbd uses a multi-layered security framework to protect your data:

  • Encryption: All data transfers are secured with 256-bit TLS/SSL encryption.
  • Firewall: An advanced firewall system prevents unauthorised access.
  • Two-Factor Authentication (2FA): To add an extra layer of security to your account.
  • Regular Audits: Regular audits conducted by third-party security experts.
  • Restricted Employee Access: Only designated staff have access to data on a need-to-know basis.
  • Data Breach Protocol: In the event of a data breach, affected users will be notified within 72 hours.
Use a strong password to keep your account secure and never share it with anyone. If you notice any suspicious activity, please notify us right away.
8

Your Data Rights

Every melbetbd member has the following rights over their personal data:

Right of Access

You may request to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

Right to Restrict Processing

The right to restrict how your data is used for specific purposes.

Data Portability

You may request a downloadable copy of your personal data.

Right to Object

You may object to your data being used for marketing or any other purposes.

To exercise any of these rights, email us at support@melbetbd.click or reach out via live chat.

9

Protection of Minors' Data

Melbetbd is strictly not intended for anyone under the age of 18. We do not knowingly collect or store personal information from minors.

If a minor is found to have created an account by mistake, the account will be closed immediately and all associated data will be deleted.

If you believe a minor has created an account on this platform — with or without your knowledge — please contact us immediately at support@melbetbd.click.
10

Changes to the Privacy Policy

Melbetbd may update this privacy policy from time to time. When changes are made:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • You will be notified of any significant changes via email or an in-platform notification.
  • At least 7 days' notice will be given before any changes take effect.

Continued use of the platform after any changes constitutes your acceptance of the updated policy.

11

Contact & Complaints

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

  • Email: support@melbetbd.click
  • Live Chat: 24/7 Support in Bengali
  • Response time: Within 24–48 hours by email; instantly via live chat

If a data protection complaint remains unresolved, you may escalate the matter to our licensing authority.


Privacy FAQs

Answers to the most frequently asked questions

No, never. melbetbd does not sell your personal data to any advertisers or third parties. Your information is used solely to provide our services and meet legal obligations.

Yes, you can request deletion of your data at any time. However, certain financial records must be retained for a specified period due to legal obligations. All requests will be processed within 30 days of receipt.

Yes, your betting history is stored — this is necessary for account management, dispute resolution, and ensuring responsible gaming. It is retained for a set period even after your account is closed.

If any suspicious activity is detected, we will secure your account immediately and notify you. Once the investigation is complete, we will assist you in resolving any issues caused. For immediate assistance, please contact us via live chat.

Every marketing email includes an "Unsubscribe" link at the bottom — clicking it will stop further emails immediately. You can also update your notification preferences through your account settings or by contacting support.

Secure Platform

Your Privacy Is Protected — Join Now

Your data is completely safe with melbetbd. Register with confidence and enjoy betting on a platform you can trust.

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